At Try Smile Tabs, we want to ensure that you are completely satisfied with your purchase. This policy outlines the process for placing orders and handling returns.
1. Order Confirmation
- Once you place an order, you will receive an order confirmation email containing your order details.
- Please review this email carefully and contact us if there are any discrepancies.
2. Order Processing
- Orders are processed within 1-2 business days (excluding weekends and holidays).
- If there are any delays in processing your order, we will notify you via email.
3. Shipping Information
- Orders are shipped according to our Shipping Policy.
- You will receive a tracking number once your order has shipped, allowing you to monitor your shipment’s progress.
4. Return Eligibility
- We want you to be completely satisfied with your purchase. If you are not satisfied, you may return eligible products within 30 days of receiving your order.
- To be eligible for a return, items must be:
- Unused and in their original packaging.
- In a resalable condition (not opened or damaged).
5. How to Initiate a Return
To initiate a return, please follow these steps:
- Contact our customer service team at [Insert Email] to request a return authorization.
- Provide your order number and the reason for the return.
- Once your return is authorized, we will provide you with instructions on how to send back the item.
6. Return Shipping Costs
- Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., incorrect item shipped).
- We recommend using a trackable shipping service or purchasing shipping insurance for items over $50, as we cannot guarantee that we will receive your returned item.
7. Refund Process
- Once your return is received and inspected, we will notify you via email regarding the status of your refund.
- If approved, refunds will be processed to your original payment method within 5-10 business days.
- Please note that shipping costs are non-refundable.
8. Exchanges
- We currently do not offer direct exchanges. If you would like a different item, please return the original item for a refund and place a new order.
9. Damaged or Defective Items
- If you receive a damaged or defective item, please contact us within 7 days of delivery at [Insert Email].
- We may request photos of the damaged item and will provide instructions for returning it.