Orders & Returns

At Try Smile Tabs, we want to ensure that you are completely satisfied with your purchase. This policy outlines the process for placing orders and handling returns.

1. Order Confirmation

  • Once you place an order, you will receive an order confirmation email containing your order details.
  • Please review this email carefully and contact us if there are any discrepancies.

2. Order Processing

  • Orders are processed within 1-2 business days (excluding weekends and holidays).
  • If there are any delays in processing your order, we will notify you via email.

3. Shipping Information

  • Orders are shipped according to our Shipping Policy.
  • You will receive a tracking number once your order has shipped, allowing you to monitor your shipment’s progress.

4. Return Eligibility

  • We want you to be completely satisfied with your purchase. If you are not satisfied, you may return eligible products within 30 days of receiving your order.
  • To be eligible for a return, items must be:
    • Unused and in their original packaging.
    • In a resalable condition (not opened or damaged).

5. How to Initiate a Return

To initiate a return, please follow these steps:

  1. Contact our customer service team at [Insert Email] to request a return authorization.
  2. Provide your order number and the reason for the return.
  3. Once your return is authorized, we will provide you with instructions on how to send back the item.

6. Return Shipping Costs

  • Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., incorrect item shipped).
  • We recommend using a trackable shipping service or purchasing shipping insurance for items over $50, as we cannot guarantee that we will receive your returned item.

7. Refund Process

  • Once your return is received and inspected, we will notify you via email regarding the status of your refund.
  • If approved, refunds will be processed to your original payment method within 5-10 business days.
  • Please note that shipping costs are non-refundable.

8. Exchanges

  • We currently do not offer direct exchanges. If you would like a different item, please return the original item for a refund and place a new order.

9. Damaged or Defective Items

  • If you receive a damaged or defective item, please contact us within 7 days of delivery at [Insert Email].
  • We may request photos of the damaged item and will provide instructions for returning it.